Frequently asked questions to help you buy a voucher, a gift box or an item - INTERCONTINENTAL LYON - HOTEL DIEU
Are gift boxes sent immediately after purchase?
Yes, the INTERCONTINENTAL LYON - HOTEL DIEU gift boxes are sent immediately after purchase in digital format. This way, you can offer them without delay, even for a last-minute gift.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are valid for a minimum of 365 days after the purchase date, and the recipient can choose the dates that suit them best to enjoy their experience at the INTERCONTINENTAL LYON - HOTEL DIEU.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can have the gift certificate delivered directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at our establishment INTERCONTINENTAL LYON - HOTEL DIEU.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or opt for in-store pickup when finalizing your order. The gift boxes are available in digital format for immediate sending, or in a gift pouch delivered to your home. Take advantage of this flexibility to offer an unforgettable experience to your loved ones at our establishment INTERCONTINENTAL LYON - HOTEL DIEU.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes, with immediate digital delivery for added convenience. Take advantage of this opportunity to offer unique experiences to your loved ones at our INTERCONTINENTAL LYON - HOTEL DIEU establishment.
How do I create a group fund and invite people?
To create a kitty and invite loved ones to contribute, select the dedicated option when purchasing your gift box. You can then share a link or send email invitations, allowing everyone to add their contribution. Take advantage of this flexible solution to offer an unforgettable experience to your loved ones at our INTERCONTINENTAL LYON - HOTEL DIEU establishment.
How can I choose the amount for a gift card?
To choose the amount of a gift voucher, select from the available gift sets according to your preferences and budget. Each gift set offers a predetermined amount for a unique experience at INTERCONTINENTAL LYON - HOTEL DIEU.
How can I log in to my account?
To access your account on our website, use your email address and password on the login page. If you have forgotten your password, you can reset it using the option provided for this purpose. Enjoy our establishment INTERCONTINENTAL LYON - HOTEL DIEU to the fullest.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button in our INTERCONTINENTAL LYON - HOTEL DIEU store.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time to offer different experiences to your loved ones. They will all be included in your order and you can customize them according to your wishes at INTERCONTINENTAL LYON - HOTEL DIEU.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option on our INTERCONTINENTAL LYON - HOTEL DIEU website.
How do I purchase or give a gift box?
To offer an INTERCONTINENTAL LYON - HOTEL DIEU gift box, select your box from our unique experiences, customize it with a message, and finalize your order. You can choose to send the box in digital format for immediate delivery or opt for a gift pouch version delivered to your home, with a validity of at least 365 days for total flexibility.
Can we give a gift certificate and let the recipient choose the experience?
Absolutely, with our gift boxes, the beneficiary can choose from our various experiences, such as an overnight stay at our hotel, a gastronomic meal at the Epona restaurant, or a relaxing moment at the Le Dôme bar, in our INTERCONTINENTAL LYON - HOTEL DIEU establishment.
Can I modify or cancel my order?
The modification or cancellation of your gift box order is possible according to the conditions specified at the time of purchase. The boxes are valid for a minimum of 365 days after the purchase date and offer flexibility in booking for the beneficiary, who can choose the dates that suit them best at our establishment INTERCONTINENTAL LYON - HOTEL DIEU.
Is the gift box customer service reachable by email?
You can email us with any questions regarding your gift box. Our team is committed to responding within 48 business hours for an optimal experience at our INTERCONTINENTAL LYON - HOTEL DIEU establishment.
Is the gift box customer service reachable by phone?
Our customer service is available by phone from Monday to Friday, 9 AM to 6 PM, as well as by email or through our online form for any questions regarding your gift box at INTERCONTINENTAL LYON - HOTEL DIEU.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal space on our website. Log in with the credentials provided at the time of purchase to access all the necessary information at our establishment, INTERCONTINENTAL LYON - HOTEL DIEU.
Is there an online chat available for questions about gift boxes?
An online chat service is available on our website to answer your questions about our gift boxes. Opening hours are displayed on the contact page of our establishment INTERCONTINENTAL LYON - HOTEL DIEU.
Is there a dedicated customer service for gift boxes?
The customer service of INTERCONTINENTAL LYON - HOTEL DIEU is at your disposal for any questions regarding your gift box. You can obtain precise information about reservations and the services offered directly from our establishment.
Is there a dedicated FAQ for gift boxes?
This FAQ guide will help you use your gift box at the INTERCONTINENTAL LYON - HOTEL DIEU. You will find details about booking, validity, and the experiences offered, such as cocktails at the Le Dôme bar or an overnight stay at our INTERCONTINENTAL LYON - HOTEL DIEU establishment.
Is spa access included in my gift box?
Access to the spa is not included in the gift boxes offered by the INTERCONTINENTAL LYON - HOTEL DIEU.
Does the recipient of a gift box have access to the same services as other customers?
As a recipient of a gift box, you have access to the same services as our other customers, in accordance with the reservation conditions of our establishment INTERCONTINENTAL LYON - HOTEL DIEU.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed in the accompanying information booklet, such as the cocktail options at the Le Dôme bar, the gourmet meals at the Epona restaurant, or the stays at the INTERCONTINENTAL LYON - HOTEL DIEU hotel.
Is parking included in my gift box?
Parking is not included in the INTERCONTINENTAL LYON - HOTEL DIEU gift boxes.
Is breakfast included in my gift box?
Breakfast is not included in the INTERCONTINENTAL LYON - HOTEL DIEU gift boxes. To enjoy this service, you can add it during your booking.
Is special attention given to the recipient of a gift box?
INTERCONTINENTAL LYON - HOTEL DIEU pays special attention to gift box beneficiaries, offering exclusive services such as gastronomic experiences, cocktails under the majestic Soufflot dome, and overnight stays in rooms that combine modern comfort with historical charm.
Is a welcome drink included in my gift box?
Your gift box includes a welcome drink upon your arrival at the INTERCONTINENTAL LYON - HOTEL DIEU.
Should we bring towels to the Spa?
The towels are provided by the INTERCONTINENTAL LYON - HOTEL DIEU establishment.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple gift boxes for your employees and customize them according to your wishes. Our gift boxes are flexible and can be adapted to your specific needs. Take advantage of this opportunity to offer an unforgettable experience to your colleagues at our establishment INTERCONTINENTAL LYON - HOTEL DIEU.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can certainly purchase multiple gift boxes and send them directly to your clients, either in digital or paper format. The boxes are valid for at least 365 days after purchase, and your clients can choose the dates that suit them to enjoy their experience at the INTERCONTINENTAL LYON - HOTEL DIEU.
Do you offer preferential rates for bulk purchases?
Discounted rates are offered for large quantity purchases, with a customized quote based on the volume ordered at our INTERCONTINENTAL LYON - HOTEL DIEU establishment.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer customizable gift boxes and advantageous rates for corporate committees, with a validity of at least 365 days for more flexibility. Our boxes include unique experiences such as stays, gourmet meals, and workshops, tailored to your specific needs at our INTERCONTINENTAL LYON - HOTEL DIEU establishment.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, you can provide us with your order number as well as the new details. The changes will be made according to the conditions of our establishment INTERCONTINENTAL LYON - HOTEL DIEU.
How can I leave a review for my gift box?
To share your experience, log in to your customer account and leave a review about your stay or service. Your feedback is valuable to our establishment INTERCONTINENTAL LYON - HOTEL DIEU.
How can I contact the store?
For any questions regarding our gift boxes, you can reach us by phone or through our online form available on our website. Our gift boxes are valid for at least 365 days after their purchase date and offer flexible booking for the beneficiary at our establishment, INTERCONTINENTAL LYON - HOTEL DIEU.
Is there a dress code for the gift box?
For the gift box, elegant attire is recommended for the Epona restaurant and the Le Dôme bar, to respect the refined atmosphere of the INTERCONTINENTAL LYON - HOTEL DIEU.
From what age can I get a treatment?
The minimum age to receive a treatment at INTERCONTINENTAL LYON - HOTEL DIEU is generally 18 years old, but it may vary depending on the type of treatment chosen. We invite you to check the specific conditions of each service for more details.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required. The beneficiary can choose the dates that suit them best, with a validity of at least 365 days after purchase. Enjoy this unique experience at our INTERCONTINENTAL LYON - HOTEL DIEU establishment.
How can one access the hotel from the airport?
To get to the INTERCONTINENTAL LYON - HOTEL DIEU from the airport, you can choose to take a taxi, rent a car, or use public transportation. The hotel is located in the heart of Lyon, in the lively Presqu'île district, easily accessible from the airport.
Is the establishment accessible to people with reduced mobility?
The InterContinental Lyon - Hotel Dieu is accessible to people with reduced mobility, with adapted facilities to ensure a comfortable stay for all visitors. The INTERCONTINENTAL LYON - HOTEL DIEU establishment is committed to offering an unforgettable experience in a luxurious and accessible setting.
Are pets allowed in the establishment?
The INTERCONTINENTAL LYON - HOTEL DIEU accepts pets under certain conditions. The terms of pet accommodation are specified in the general conditions of the establishment INTERCONTINENTAL LYON - HOTEL DIEU.
Where can I find the menus?
The menus are available on the detailed sheet of each gift box or directly on the website of the INTERCONTINENTAL LYON - HOTEL DIEU establishment. You will find the options offered by the Epona restaurant and the Le Dôme bar, as well as the descriptions of the gastronomic experiences.
What are the hours of operation?
The hours of operation for INTERCONTINENTAL LYON - HOTEL DIEU vary depending on the service. For instance, the Le Dôme bar offers tasting moments under its majestic dome, while the Epona restaurant provides gourmet meals in an elegant setting. To find out the exact hours, you can check them directly on the website of INTERCONTINENTAL LYON - HOTEL DIEU.
Is there parking available near the establishment?
The INTERCONTINENTAL LYON - HOTEL DIEU has a private parking lot for the establishment's guests. This service is included in your stay to allow you to fully enjoy your experience at our hotel INTERCONTINENTAL LYON - HOTEL DIEU.
What are the delivery methods for gift boxes/vouchers?
The INTERCONTINENTAL LYON - HOTEL DIEU gift boxes can be delivered by email or by mail according to your choice, with immediate dispatch in digital format for last-minute gifts.
Is postal delivery offered?
We offer to send our gift boxes by post for home delivery. The delivery times and conditions vary depending on the establishment chosen, INTERCONTINENTAL LYON - HOTEL DIEU.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only gift boxes for unique experiences at the INTERCONTINENTAL LYON - HOTEL DIEU. These boxes include stays, gourmet meals, and workshops, offering a complete immersion in the luxury and refinement of our INTERCONTINENTAL LYON - HOTEL DIEU establishment.
Is the gift box available in physical format?
You can choose between a physical or digital gift box to offer an unforgettable experience at the INTERCONTINENTAL LYON - HOTEL DIEU.
Is the box presented in a neat packaging?
Our gift boxes are presented in an elegant gift pouch, carefully wrapped to offer a refined experience to your loved ones, at our establishment INTERCONTINENTAL LYON - HOTEL DIEU.
Is the gift box available in a digital format (e-gift box)?
You can offer our gift boxes in digital format for immediate delivery by email, which is ideal for last-minute gifts. Our gift boxes are valid for a minimum of 365 days after the purchase date, and the recipient can choose the dates that suit them best. Take advantage of this convenient option to delight your loved ones with the INTERCONTINENTAL LYON - HOTEL DIEU.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your order. The boxes are available in digital format for immediate sending, or in a gift pouch delivered to your home. Take advantage of this option to offer an unforgettable experience to your loved ones at our INTERCONTINENTAL LYON - HOTEL DIEU establishment.
Do you deliver gift boxes internationally?
We offer international delivery of our gift boxes. Shipping costs and times vary depending on the destination, with immediate digital delivery for last-minute gifts, at our establishment INTERCONTINENTAL LYON - HOTEL DIEU.
What are the delivery times for gift boxes by mail?
The INTERCONTINENTAL LYON - HOTEL DIEU gift boxes are shipped within 2 to 5 business days after your order is validated. You can also choose immediate digital delivery, perfect for last-minute gifts.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The boxes are sent in digital format, allowing for immediate or delayed sending according to your preferences. Take advantage of this flexibility to offer an unforgettable experience to your loved ones at our INTERCONTINENTAL LYON - HOTEL DIEU establishment.
Is express delivery available?
Express delivery is available for the INTERCONTINENTAL LYON - HOTEL DIEU gift boxes, with the possibility of immediate digital sending.
How can I track my order?
To track your order, log in to your account on our website. You will find all the necessary information regarding your purchase of a gift box for the INTERCONTINENTAL LYON - HOTEL DIEU.
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail, depending on your preference. Delivery details are available during the order process on our INTERCONTINENTAL LYON - HOTEL DIEU website.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is 3 to 5 business days. You can also choose to send it immediately in digital format, ideal for last-minute gifts, at our establishment INTERCONTINENTAL LYON - HOTEL DIEU.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid. You can use it for a new reservation according to the conditions of the INTERCONTINENTAL LYON - HOTEL DIEU establishment.
Can my gift box be extended if not used?
The validity of your gift box is at least 365 days after its purchase date. For any extension, the specific conditions of the INTERCONTINENTAL LYON - HOTEL DIEU establishment apply.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the conditions of the INTERCONTINENTAL LYON - HOTEL DIEU. You can choose from our different experiences, such as a night facing the Rhône, an intimate tea time at the Dôme, or a tasting menu at Epona, to fully enjoy your stay at our INTERCONTINENTAL LYON - HOTEL DIEU establishment.
Can I cancel my reservation made with a gift box?
Cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment INTERCONTINENTAL LYON - HOTEL DIEU.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box is possible according to the conditions specified at the time of purchase. You have flexible booking options to choose the dates that suit you best at our INTERCONTINENTAL LYON - HOTEL DIEU establishment.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box at INTERCONTINENTAL LYON - HOTEL DIEU depends on the conditions specified at the time of booking. These conditions are usually indicated at the time of purchase of the gift box.
Is it possible to reschedule without fees with a gift box?
Rescheduling is possible according to the reservation conditions of your gift box. The boxes are valid for a minimum of 365 days after the purchase date, offering great flexibility to choose the dates that suit you best at our establishment INTERCONTINENTAL LYON - HOTEL DIEU.
Can I convert my gift box into a gift card?
The gift boxes from INTERCONTINENTAL LYON - HOTEL DIEU cannot be converted into gift checks. However, you can use them to book an experience under the majestic Soufflot dome or in one of the iconic locations of our INTERCONTINENTAL LYON - HOTEL DIEU establishment.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
We offer special gift boxes for events like Valentine's Day, Christmas, or weddings, with unique experiences under the majestic Soufflot dome or in our luxurious rooms, within our INTERCONTINENTAL LYON - HOTEL DIEU establishment.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
Discover our gift boxes suitable for all occasions, from birthdays to events with friends like bachelorette or bachelor parties. Our combined offers, including cocktails, gourmet meals, and overnight stays, allow you to create unforgettable moments at the INTERCONTINENTAL LYON - HOTEL DIEU.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
Our gift boxes are official and guaranteed without intermediaries, as we collaborate directly with the InterContinental® Lyon - Hotel Dieu to offer you authentic and exclusive experiences.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes correspond to those you can enjoy or experience on-site at the INTERCONTINENTAL LYON - HOTEL DIEU. This way, you can offer an experience identical to the one offered directly by our establishment.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Service exchanges are possible depending on the availability at the INTERCONTINENTAL LYON - HOTEL DIEU. The recipient of the gift box can choose from the proposed options, such as an overnight stay facing the Rhône, an intimate tea time at the Dôme, or a tasting menu at Epona.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of our gift boxes. The terms are specified during the ordering process, according to the conditions of our establishment INTERCONTINENTAL LYON - HOTEL DIEU.
Is online payment secure?
Online payment on our website is fully secured to ensure the protection of your banking data. You also benefit from the best guaranteed rate and a validity of at least 365 days for your gift boxes, with total flexibility for booking dates. Enjoy this peace of mind when making your purchase at INTERCONTINENTAL LYON - HOTEL DIEU.
Is payment via group or shared payment possible?
Payment via group or shared funds is not available for the gift boxes of our establishment INTERCONTINENTAL LYON - HOTEL DIEU. You can pay for your order by credit card, bank transfer, or PayPal according to the options offered during your purchase.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience at the INTERCONTINENTAL LYON - HOTEL DIEU, combining luxury and refinement in an exceptional historic setting. Each box allows you to enjoy an overnight stay, a gourmet meal, or an unforgettable moment under the majestic Soufflot dome, in our INTERCONTINENTAL LYON - HOTEL DIEU establishment.
Is it possible to pay in installments?
Payment in installments is possible according to the conditions of your order at INTERCONTINENTAL LYON - HOTEL DIEU.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You benefit from the Best Guaranteed Rate and a validity of at least 365 days for the use of your box, at our establishment INTERCONTINENTAL LYON - HOTEL DIEU.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for their gift box purchases at INTERCONTINENTAL LYON - HOTEL DIEU.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Your payments are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your data at INTERCONTINENTAL LYON - HOTEL DIEU.
When purchasing a gift box, do I keep the history of my orders?
Your order history is accessible in your customer account. You will find all the details of your purchases of gift boxes for the INTERCONTINENTAL LYON - HOTEL DIEU.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
We accept payments by credit card, PayPal, Apple Pay, and Google Pay for your gift boxes. Enjoy the flexibility and security of these payment methods to offer an unforgettable experience to your loved ones at our INTERCONTINENTAL LYON - HOTEL DIEU establishment.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase at INTERCONTINENTAL LYON - HOTEL DIEU. You can also find it in your customer account on our website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. Our gift boxes are valid for at least 365 days after the purchase date, and the beneficiary can choose their reservation dates at their convenience at our establishment, INTERCONTINENTAL LYON - HOTEL DIEU.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box. Check its validity and usage in the general terms and conditions of the INTERCONTINENTAL LYON - HOTEL DIEU.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. You can pay securely directly from our official INTERCONTINENTAL LYON - HOTEL DIEU store.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of the INTERCONTINENTAL LYON - HOTEL DIEU establishment.
Is it possible to add a personalized message to the gift box?
You can customize your gift box by adding a message during the order. This message will be included with the box for a unique touch, at our establishment INTERCONTINENTAL LYON - HOTEL DIEU.
Can we add options to your gift box offers?
The gift boxes from INTERCONTINENTAL LYON - HOTEL DIEU can be customized according to your preferences, with various options depending on the experiences offered.
Do you offer premium packaging for gift boxes sent by mail?
To enhance your gift box, we offer premium packaging options when you place your order online. You can thus customize your box to your liking and have it delivered directly to your home, ready to be given. Take advantage of this extra attention to surprise your loved ones with a carefully presented gift by INTERCONTINENTAL LYON - HOTEL DIEU.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion like a birthday or a wedding. Our gift boxes are valid for at least 365 days after purchase, offering great flexibility for use. Take this opportunity to offer an unforgettable experience to your loved ones at our INTERCONTINENTAL LYON - HOTEL DIEU establishment.
How do I request a refund for a gift box purchased online?
To get a refund for your gift box, check the purchase conditions and have your order number ready. Refunds are subject to the conditions specified at the time of purchase at our establishment INTERCONTINENTAL LYON - HOTEL DIEU.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, we can send you a duplicate subject to availability. Gift boxes are valid for a minimum of 365 days after the purchase date, thus offering great flexibility to enjoy them. At INTERCONTINENTAL LYON - HOTEL DIEU.
Can partially used gift boxes be refunded?
Partially used gift boxes from INTERCONTINENTAL LYON - HOTEL DIEU cannot be refunded. The boxes are valid for one year from the date of purchase and offer great flexibility to book dates according to availability.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is quite possible to exchange a gift box for another of equal or greater value, depending on the establishment's conditions. Our gift boxes are flexible and can be customized to meet all your desires, at our INTERCONTINENTAL LYON - HOTEL DIEU establishment.
Does the right of withdrawal apply to the purchase of a gift box?
The gift boxes from INTERCONTINENTAL LYON - HOTEL DIEU are neither exchangeable nor refundable, as they correspond to specific service provisions.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail is possible according to the conditions specified at the time of purchase. Our gift boxes are valid for a minimum of 365 days after the purchase date, thus offering great flexibility in choosing the reservation dates. Enjoy this unique experience at our INTERCONTINENTAL LYON - HOTEL DIEU establishment.
What should I do if the received box is damaged or contains an error?
In case of a damaged or incorrect box, a claim can be made with a photo of the box, according to the conditions of the INTERCONTINENTAL LYON - HOTEL DIEU establishment.
Can I get a refund for a gift box if I change my mind after purchase?
The gift boxes from INTERCONTINENTAL LYON - HOTEL DIEU are non-refundable after purchase, in accordance with our general terms and conditions of sale.
What happens if the recipient couldn't use the gift box before its expiration date?
The gift box is valid for one year from the date of purchase. If the recipient does not use it within this time frame, it can no longer be used. Our gift boxes offer flexible booking to fully enjoy the experience at the INTERCONTINENTAL LYON - HOTEL DIEU.
Is a voucher issued if the gift box is not used?
If the gift box is not used, a credit can be issued according to the specific conditions of the INTERCONTINENTAL LYON - HOTEL DIEU establishment.
How can I redeem the cashback?
To use your savings, you can convert them into a gift box or a voucher. The gift boxes are valid for at least one year after their purchase date and allow you to book experiences such as hotel stays, gourmet meals, or workshops, according to your preferences. Take advantage of this opportunity to discover the luxury and refinement of the INTERCONTINENTAL LYON - HOTEL DIEU.
What is the processing time for a refund after I make a request?
The refund deadlines for your gift box are 14 days after receiving your request, subject to the terms of purchase. The boxes are valid for one year from the date of purchase, thus offering great flexibility for use. At INTERCONTINENTAL LYON - HOTEL DIEU.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The gift boxes from INTERCONTINENTAL LYON - HOTEL DIEU are neither exchangeable nor refundable after purchase.
Are there any dates excluded for gift boxes?
Some dates may be excluded for reservations made with a gift box, depending on the availability of the INTERCONTINENTAL LYON - HOTEL DIEU establishment.
Is booking with a gift box subject to availability?
The reservation with a gift box at INTERCONTINENTAL LYON - HOTEL DIEU is subject to the establishment's availability. We recommend booking as soon as possible to guarantee your experience under the majestic Soufflot dome or in one of our emblematic spaces.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password so you can fully enjoy your experience at our INTERCONTINENTAL LYON - HOTEL DIEU establishment.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift voucher, you will need its number. This number is required to validate your reservation at the INTERCONTINENTAL LYON - HOTEL DIEU.
Can I use my gift box on the weekend?
The use of your gift box on the weekend is possible depending on the availability at the INTERCONTINENTAL LYON - HOTEL DIEU. You will be able to choose the dates that suit you best during the booking.
Can I use my gift box on holidays?
The use of your gift box at the INTERCONTINENTAL LYON - HOTEL DIEU is possible on public holidays, subject to availability. To fully enjoy your experience, we recommend booking in advance.
Can I freely choose my dates with a gift box?
You can choose your reservation dates according to the availability at the INTERCONTINENTAL LYON - HOTEL DIEU. Gift boxes are valid for a minimum of 365 days after the purchase date, thus offering great flexibility to plan your stay.
Can I book online with my gift voucher?
To book with your gift box, you can choose the dates that suit you and make your reservation directly with the InterContinental Lyon - Hotel Dieu.
Can I make a reservation by phone with my gift box?
Booking by phone with a gift box is possible according to the conditions of the INTERCONTINENTAL LYON - HOTEL DIEU establishment.
Can I make a reservation by email with my gift box?
Booking with a gift box is done directly with the establishment. Recipients can choose the dates that suit them to enjoy their experience at INTERCONTINENTAL LYON - HOTEL DIEU.
Is it possible to modify my gift box to a gift box of equal or lesser value?
It is quite possible to exchange your gift box for a box of equal or lesser value, according to the conditions of the INTERCONTINENTAL LYON - HOTEL DIEU establishment.
Does my gift box cover the entire service?
Your gift box covers the chosen service, as indicated on your exchange voucher. Any additional supplements or extra options are at your own expense. Enjoy your experience at the INTERCONTINENTAL LYON - HOTEL DIEU to the fullest.
Is my gift box personalized?
Your gift box is personalized with your name and is valid for use at our INTERCONTINENTAL LYON - HOTEL DIEU establishment.
Can my gift box be used all at once?
Yes, your gift box for the INTERCONTINENTAL LYON - HOTEL DIEU can be used all at once. You can choose to enjoy a unique experience, such as a stay, a gourmet meal, or cocktails under the Soufflot dome, depending on your preference. Make the most of your experience at our INTERCONTINENTAL LYON - HOTEL DIEU establishment.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only for services at our INTERCONTINENTAL LYON - HOTEL DIEU establishment.
Is my gift box valid in only one establishment?
Your gift box is valid only at the INTERCONTINENTAL LYON - HOTEL DIEU, for an unforgettable experience in this iconic Lyon location.
Is an upgrade possible with an additional fee using my gift box?
Your room upgrade is possible depending on availability and subject to an additional charge. Take advantage of this opportunity to experience an even more luxurious stay at our INTERCONTINENTAL LYON - HOTEL DIEU establishment.
Can someone else use my gift box?
Your gift box is personal and reserved for your personal use. You can choose the dates that suit you to enjoy your experience at the InterContinental Lyon - Hotel Dieu.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be required when using your gift box, depending on the services chosen and the conditions of the INTERCONTINENTAL LYON - HOTEL DIEU establishment.
Is an ID required upon arrival when using a gift box?
Upon your arrival at the INTERCONTINENTAL LYON - HOTEL DIEU, you may be asked to present an ID to validate your reservation made with a gift box.
Do you accept pets?
INTERCONTINENTAL LYON - HOTEL DIEU does not accept pets in its rooms and restaurants to ensure the comfort and safety of all its guests. This policy is in place to preserve the luxurious and intimate experience we offer at our INTERCONTINENTAL LYON - HOTEL DIEU establishment.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account and follow the instructions on our website. You will be able to choose the dates that suit you best, with a validity of at least 365 days after purchase, at our establishment INTERCONTINENTAL LYON - HOTEL DIEU.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can make your purchase as a guest, directly on our INTERCONTINENTAL LYON - HOTEL DIEU website.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used in multiple occasions, depending on the availability at INTERCONTINENTAL LYON - HOTEL DIEU. This way, you can fully enjoy the offered experience at your own pace.
What are the check-in and check-out times?
The check-in and check-out times at the INTERCONTINENTAL LYON - HOTEL DIEU are typically set at 3:00 PM for check-in and 12:00 PM for check-out. These times may vary depending on the conditions of your reservation.
What services are included in a gift certificate?
The services included in your gift box vary according to the chosen experience: cocktails at the Le Dôme bar, a gourmet meal at the Epona restaurant, an overnight stay at the hotel, or a combination of these options. You can enjoy these privileged moments at our INTERCONTINENTAL LYON - HOTEL DIEU establishment.
What is the difference between a gift box and a free amount voucher?
A gift box from INTERCONTINENTAL LYON - HOTEL DIEU allows you to choose from predefined experiences such as an overnight stay, a gourmet meal, or a cocktail at Le Dôme bar. However, a voucher with a free amount gives you the flexibility to pay for a service of your choice up to the indicated amount, always at our INTERCONTINENTAL LYON - HOTEL DIEU establishment.
Are the terms of use clearly stated?
The terms of use for our gift boxes are clearly stated on our website. You can consult them before your purchase to know the details, such as the flexibility of booking and the validity of at least 365 days after purchase, at our establishment INTERCONTINENTAL LYON - HOTEL DIEU.
How do I use a gift box during booking?
To use your gift box, the beneficiary simply needs to book at the InterContinental® Lyon - Hotel Dieu by mentioning the unique code provided. The gift boxes are valid for a minimum of 365 days after purchase and offer total flexibility in choosing the booking dates at our INTERCONTINENTAL LYON - HOTEL DIEU establishment.
Can the gift box be transferred to a third party?
It is perfectly possible to offer the gift box to a third party. You can indicate the beneficiary during the order or customize the gift box according to your preferences at INTERCONTINENTAL LYON - HOTEL DIEU.
Can the validity of a gift box be extended or renewed?
The validity of an INTERCONTINENTAL LYON - HOTEL DIEU gift box is at least 365 days from the date of purchase. If you wish to extend or renew this validity, it is possible to do so according to the establishment's conditions.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the INTERCONTINENTAL LYON - HOTEL DIEU establishment.
What is the validity period of a gift box?
The INTERCONTINENTAL LYON - HOTEL DIEU gift boxes are valid for at least 365 days after the purchase date, thus offering great flexibility to plan an unforgettable experience.
Are children allowed?
INTERCONTINENTAL LYON - HOTEL DIEU accommodates children, but it is recommended to check the specific conditions of the establishment to ensure a stay suitable for all families.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
The recipient of the gift box can use the value of the box for one or more services, without the obligation to use the entire value. In case of exceeding the value, an additional payment will be required. The unused balance is lost in our establishment INTERCONTINENTAL LYON - HOTEL DIEU.
Is the spa access private?
Access to the spa at INTERCONTINENTAL LYON - HOTEL DIEU depends on the establishment's conditions and the chosen gift sets.
What types of gift boxes do you offer?
We offer gift boxes for stays, gastronomic experiences, mixology workshops, and moments of relaxation under the majestic Soufflot dome, at Le Dôme bar, or in the Epona restaurant, for unforgettable moments at INTERCONTINENTAL LYON - HOTEL DIEU.